# Support your team can count on

From live assistance to on-demand resources, our support is designed to give you answers quickly and keep your operation running without disruption. Every request is tracked, measured, and used to improve how we support you, so your team can stay confident in WebTMA.

## Business hours & emergency support

Get help when you need it most, whether it’s a routine request or an urgent issue that can’t wait.

## Ticket tracking & resolution

Know where every request stands. We log and monitor each ticket until it’s resolved, so nothing slips through the cracks.

## Proactive system guidance

We do more than fix problems—we help you avoid them. Get tips and recommendations to keep workflows smooth and prevent recurring issues.

## On-demand knowledgebase

Find answers fast with our searchable product knowledgebase, available anytime. Browse articles, step-by-step guides, and troubleshooting tips to solve common issues without waiting for a callback.

## Technical support to fit your organization

Every organization has different support needs. From essential technical assistance to a fully dedicated partnership, WebTMA offers tiered support options designed to give you the right level of coverage.

### Gold support

Standard support services with your WebTMA solution, providing essential services for maintaining operational excellence.

###### Includes:
- Free & timely platform upgrades
- Technical support during business hours (8am-6pm EST)
- 24/7 emergency support access
- Comprehensive training resources
- Access to TMA community forums
- Priority ticketing system for technical needs
- Standard knowledgebase access
- Regular maintenance releases

### Platinum support

Enhanced assistance and dedicated resources for enterprise needs.

###### Includes all Gold features plus:
- Dedicated testing environment for feature & configuration testing
- Assigned client success manager (CSM)
- Yearly business reviews
- Increase to 5 authorized support contacts
- 10% discount on additional training services
- Training services allocation - 10 hours

### Diamond support

Maximum assistance for complex enterprise operations

###### Includes all Platinum features plus:
- Quarterly business reviews
- Increase to 10 authorized support contacts
- 20% discount on additional training services
- Training services allocation - 60 hours

#### Whether you’re exploring support tiers or need help resolving an issue, we’re ready to assist.

"It's not just the salesperson that wants to see you succeed; they all do. Many have worked with me on a 1:1 to walk through the steps with me to identify the problem, test it, and help me resolve it."