## See how WebTMA Systems:

- Streamlines maintenance
- Boosts asset performance
- Simplifies complex workflows

Our team will understand your needs and tailor a demo to show you specifically how TMA can lighten your workload.

### Support focused on your success

Customer success is more than answering questions, it’s a partnership to support your evolving priorities. From strategic reviews to hands-on training, we focus on making sure WebTMA works for you today and tomorrow.

### Business reviews

Review progress against goals, adoption metrics, and new opportunities in annual or quarterly meetings with your success team.

### Dedicated customer success manager

Work with someone who knows your environment and objectives to help you get the most from WebTMA.

### Personalized training

Get the specific knowledge your team needs, whether it’s learning new modules, refreshing skills, or adjusting workflows.

## Technical support to fit your organization

Every organization has different support needs. From essential technical assistance to a fully dedicated partnership, WebTMA offers tiered support options designed to give you the right level of coverage.

### Gold support

Standard support services with your WebTMA solution, providing essential services for maintaining operational excellence.

###### Includes:

- Free & timely platform upgrades
- Technical support during business hours (8am-6pm EST)
- 24/7 emergency support access
- Comprehensive training resources
- Access to TMA community forums
- Priority ticketing system for technical needs
- Standard knowledge base access
- Regular maintenance releases

### Platinum support

Enhanced assistance and dedicated resources for enterprise needs.

###### Includes all Gold features, plus:

- Dedicated Testing Environment for feature & configuration testing
- Assigned Customer Success Manager (CSM)
- Yearly business reviews
- Increase to 5 Authorized Support Contacts
- 10% discount on additional training services
- Training services allocation - 10 hours

### Diamond support

Maximum assistance for complex enterprise operations.

###### Includes all Gold & Platinum features, plus:

- Quarterly business reviews
- Increase to 10 Authorized Support Contacts
- 20% discount on additional training services
- Training services allocation - 60 hours

#### Whether you're looking to upgrade your tier or tailor training to your team, we're here to help.