See how WebTMA Systems:
Support focused on your success
Customer success is more than answering questions, it’s a partnership to support your evolving priorities. From strategic reviews to hands-on training, we focus on making sure WebTMA works for you today and tomorrow.
Business reviews
Review progress against goals, adoption metrics, and new opportunities in annual or quarterly meetings with your success team.
Dedicated customer success manager
Work with someone who knows your environment and objectives to help you get the most from WebTMA.
Personalized training
Get the specific knowledge your team needs, whether it’s learning new modules, refreshing skills, or adjusting workflows.
Technical support to fit your organization
Every organization has different support needs. From essential technical assistance to a fully dedicated partnership, WebTMA offers tiered support options designed to give you the right level of coverage.
Gold
Standard support services with your WebTMA solution, providing essential services for maintaining operational excellence.
Includes:
- Free & timely platform upgrades
- Technical support during business hours (8am-6pm EST)
- 24/7 emergency support access
- Comprehensive training resources
- Access to TMA community forums
- Priority ticketing system for technical needs
- Standard knowledge base access
- Regular maintenance releases
Platinum
Enhanced assistance and dedicated resources for enterprise needs.
Includes all Gold features, plus:
- Dedicated Testing Environment for feature & configuration testing
- Assigned Customer Success Manager (CSM)
- Yearly business reviews
- Increase to 5 Authorized Support Contacts
- 10% discount on additional training services
- Training services allocation - 10 hours
Diamond
Maximum assistance for complex enterprise operations
Includes all Gold & Platinum features, plus:
- Quarterly business reviews
- Increase to 10 Authorized Support Contacts
- 20% discount on additional training services
- Training services allocation - 60 hours
Whether you're looking to upgrade your tier or tailor training to your team, we're here to help.
Explore more services
Set up your team for long-term success
From strategic reviews to hands-on training, our customer success services help you maximize the value of WebTMA every step of the way. See what’s possible when your system and your goals stay aligned.